Return & Refund Policy

1. Overview

At Sparkcrplanet, we are committed to providing high-quality, practical resources that genuinely support your everyday food choices and well-being. We stand behind our products and want you to be fully satisfied with your purchase.

This Return and Refund Policy explains how we handle refund requests for resources purchased through our website. Please read this policy carefully before making a purchase. If you have any questions, contact us before completing your order and we will do our best to address them.

This policy is governed by the New Zealand Consumer Guarantees Act 1993 and the Fair Trading Act 1986, which provide you with rights that this policy does not limit or exclude.

2. Digital Products and Resources

Our products — including planning guides, seasonal kits, and starter packs — are delivered as digital resources (downloadable files). Because digital products are delivered electronically and can be accessed immediately upon purchase, their nature differs from physical goods.

When you purchase a digital resource from Sparkcrplanet, you receive:

• Immediate access to download the purchased resource
• A personal, non-transferable licence to use the resource for your own purposes
• Email confirmation of your purchase for your records
• Access to any updated versions of the resource provided at no additional cost during the specified access period

Digital resources are not physically shipped. There are no physical returns to process, and any refunds are applied directly to your original payment method.

3. Refund Eligibility

We offer refunds in the following circumstances:

3.1 Within 14 Days of Purchase

If you are unsatisfied with a digital resource for any reason, you may request a full refund within 14 calendar days of the original purchase date, subject to the conditions below. This period gives you sufficient time to review the resource and determine whether it meets your expectations.

3.2 Faulty or Misdescribed Products

If a resource you purchased does not match its published description, contains significant errors, or is technically defective in a way that prevents you from accessing or using its content, you are entitled to a full refund regardless of the time since purchase. Please contact us with specific details of the issue so we can resolve it promptly.

3.3 Duplicate Purchases

If you accidentally purchased the same resource more than once, we will provide a full refund for the duplicate transaction upon verification. Please contact us as soon as you identify the error.

4. Non-Refundable Circumstances

Refunds will not be issued in the following circumstances:

• More than 14 calendar days have passed since the original purchase date, unless the resource is faulty or misdescribed
• You have downloaded and substantially used the resource and are requesting a refund purely based on personal preference or a change of mind after full use
• The resource was purchased as part of a bundle and individual components of the bundle have been accessed
• Your request is based on outcomes or results, as individual results vary and no specific outcomes are guaranteed by our resources
• Technical issues arising from your own device, software, or internet connection rather than a defect in our resource files

We recommend reviewing the full product description on our website before purchasing. If you are uncertain whether a resource meets your needs, please contact us beforehand and we will provide more information.

5. How to Request a Refund

To request a refund, please contact us within the applicable timeframe using one of the following methods:

• Contact form: Submit a message via our Contact page
• Email: welcome@sparkcrplanet.world
• Phone: +64 21 484 635

When requesting a refund, please include the following information:

• Your full name and the email address used for the purchase
• The name of the resource you purchased
• The date of purchase
• The reason for your refund request
• If applicable, a description of any technical issue or inaccuracy you encountered

We aim to acknowledge all refund requests within two business days and to resolve them within five business days of receiving all necessary information.

6. Refund Processing

Once a refund request has been approved, the refund will be processed to your original payment method. The timeline for the refund to appear in your account depends on your payment provider:

• Credit or debit card refunds typically appear within 5–10 business days
• Bank transfer refunds may take up to 7 business days
• Other payment methods may vary — please refer to your payment provider for specific timelines

Refunds are issued in New Zealand Dollars (NZD). If you purchased in a different currency, the amount refunded may vary slightly due to exchange rate fluctuations at the time of processing.

Upon processing a refund, your access to the digital resource will be revoked. You agree to delete any downloaded copies of the resource from your devices upon receiving a refund.

7. Technical Issues

If you encounter a technical problem accessing or downloading a purchased resource, please contact us before requesting a refund. In many cases, technical issues can be resolved quickly by our team, allowing you to access the resource you purchased.

Common technical issues we can assist with include:

• Download links not functioning as expected
• File format compatibility questions
• Access not being provided after confirmed payment
• File corruption or incomplete downloads

Technical support requests are handled with the same urgency as refund requests. We will respond within two business days and work to resolve any access or technical issue promptly.

8. Consumer Rights Under New Zealand Law

Nothing in this policy limits or excludes your rights under the New Zealand Consumer Guarantees Act 1993. Under this Act, our products must:

• Be of acceptable quality
• Be fit for their stated purpose
• Match their description as published on our website

If a product fails to meet a consumer guarantee, you are entitled to a remedy that may include repair, replacement, or refund, depending on the nature and severity of the failure. Major failures entitle you to your choice of remedy; minor failures may be remedied by us at our discretion.

The Fair Trading Act 1986 also protects you from misleading or deceptive conduct. If you believe our product description was inaccurate or misleading, please contact us promptly.

9. Chargebacks and Disputes

If you initiate a chargeback through your bank or payment provider before contacting us, we may be unable to process a direct refund once the chargeback process has begun. We strongly encourage you to contact us first to resolve any issue — we are committed to fair resolutions and would prefer to handle concerns directly rather than through a third-party dispute process.

Initiating a chargeback without first attempting to resolve the issue with us directly may result in the suspension of future purchase access pending resolution of the dispute.

10. Policy Changes

We reserve the right to update this Return and Refund Policy at any time. Changes will be published on this page with a revised "Last updated" date. The policy in effect at the time of your purchase will apply to that transaction. Updates will not apply retroactively to purchases made before the revision date.

11. Contact Us

For all refund requests, questions about this policy, or assistance with a purchase, please contact us:

• Address: 26 Hansen Road, Frankton, Queenstown 9300, New Zealand
• Phone: +64 21 484 635
• Email: welcome@sparkcrplanet.world
• Contact form: Use our Contact page

We are committed to resolving all concerns fairly and promptly. Your satisfaction with our resources is important to us and we will do our best to reach a fair outcome for every enquiry.